Privacy Policy

Resort World Casino New York City Privacy Policy

Last Updated: July 13, 2018 (“Effective Date”)

This Privacy Policy (“Privacy Policy”) applies to information collected or received by Genting New York LLC, as well as its subsidiaries and affiliates (hereinafter referred to collectively as “we” or the “Company”) from any of the Company’s websites, mobile applications, or associated social media websites (our “Sites”), as well as our various membership programs (“Membership Programs”). We are concerned about privacy issues and want you to be familiar with how we collect, use, and disclose information, so that you can make educated and informed decisions. This Privacy Policy describes our practices in connection with information that we collect through our Sites. Please note that the Privacy Policy applies only to our online information-gathering and dissemination practices in connection with the Sites and does not apply to any of our practices conducted offline. You should read this Privacy Policy, in full, prior to using the Sites. This Privacy Policy is written in the English language. We do not guarantee the accuracy of any translated versions of this Privacy Policy. To the extent any translated versions of this Privacy Policy conflict with the English language version, the English language version of this Privacy Policy shall control.

How We May Collect Personal Information

We may collect several types of information on our site. We may collect “Personal Information”, which is information that can be used to identify you individually, including but not limited to your name, address, telephone number, and email address. You supply us with personal information when you voluntarily take an action such as inputting Personal Information on the Sites or otherwise taking some other action to voluntarily supply your Personal Information to us; this would include your voluntarily filling out a webbased form on any of the Sites.

How We May Use Personal Information

We may use Personal Information:

  • To respond to your inquiries and fulfill your requests, such as to send you newsletters or publications that you request or to provide you updates on services and other information we think may be relevant to you;
  • To keep a record of your contact information and correspondence, and use it to respond to you, if you contact us through the Sites;
  • To send administrative information to you;
  • For our business purposes, such as data analysis, audits, fraud monitoring and prevention, enhancing, improving or modifying our Sites, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities;
  • As we believe to be necessary or appropriate to comply with legal process, respond to requests from public and government authorities including public and government authorities outside your country of residence, enforce our terms and conditions, protect our operations or those of any of our affiliates, protect our rights, privacy, safety or property, or that of our affiliates, you or others, and to allow us to pursue available remedies or limit the damages that we may sustain.

How Personal Information May Be Disclosed

Your Personal Information may be disclosed:

  • To our affiliates for the purposes described in this Privacy Policy, consistent with our goal of providing the highest level of service. Subject to local requirements, this information may be used to offer goods and services to you by us, or those offered by our other legal entities and for all the purposes outlined in this Privacy Policy. We remain responsible for the management of the jointly-used Personal Information. If you are a Californian user of the Sites, and would like more information regarding our provision of your Personal Information to our affiliates, please refer to the “Special Notification for Individual California Users” section below;
  • To our third-party service providers that provide services such as website hosting, Site-related consulting and monitoring, data analysis, information technology and related infrastructure, customer service, email delivery, auditing and other similar services;
  • To identify you to anyone to whom you send messages through the Sites;
  • To a third party (whether affiliated or unaffiliated with us) in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings);
  • As we believe to be necessary or appropriate to comply with legal process, respond to requests from public and government authorities including public and government authorities outside your country of residence, enforce our terms and conditions, protect our operations or those of any of our affiliates, protect our rights, privacy, safety or property, or that of our affiliates, you or others, and to allow us to pursue available remedies or limit the damages that we may sustain.

Other Information

In addition to personal information, we may also collect “Other Information” that allows us to track the number of visitors we receive and the way they navigate through our sites. This Other Information does not itself identify you individually. Examples of Other Information include but are not limited to your internet protocol address, browser type, and other information associated with your access to the Site.

How We May Collect Other Information

We and our third-party service providers may collect Other Information in a variety of ways, including:

  • Through your browser or device: certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type, screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Sites you are using. We use this information to ensure that the Sites function properly and for business purposes.
  • Using cookies: Cookies are pieces of information stored directly on the computer that you are using. We may use cookies in connection with the Sites. There are two main types of cookies: (i) Session cookies: these are temporary cookies that expire when you close your browser. Session cookies allow the Sites to recognize your computer as you navigate between pages during a single browser session, allowing you to use the Sites most efficiently, and (ii) Persistent cookies: these are stored on your computer between browsing sessions until they expire or are deleted. They allow the Sitesto remember your preferences and tailor servicesto you. We may use both session and persistent cookies in connection with the Sites. These cookies are used for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while visiting the Sites, as well as for online tracking purposes. Cookies permit us to recognize your computer to assist your use of the Sites. We may also use cookies to gather statistical information about the usage of the Sites in order to continually improve the design and functionality, to understand how users use the Sites and to assist us with resolving questions regarding the Sites. In addition to cookies which send information to us, we may also use cookies which collect information and send it to our service providers. Please check the relevant service provider’s website for more information about their use of cookies. Further, where the Sites allow you to access other websites from the Sites using the links provided, the operators of those websites may use cookies in accordance with their own cookies policy, which may differ from ours. If you set your browser not to accept cookies, you may not be able to take advantage of certain services that we offer on our Sites.
  • Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Sitesto, among other things, track the actions of users of the Sites (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Sites and response rates.
  • IP Address: Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Sites, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice and is done automatically by many websites and applications. We use IP Addresses for purposes such as calculating usage levels of the Sites, helping diagnose server problems, and administering the Sites.
  • From you: Information such as your location, as well as other information, such as your preferred means of communication, is collected when you voluntarily provide this information. Unless combined with Personal Information, this information does not personally identify you or any other user of the Sites.
  • By aggregating information: Aggregated Personal Information does not personally identify you or any other user of the Sites, (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).

The information we collect depends on what services you use. While it may be possible to correlate this information to particular individuals, we do not generally do so, and we limit our use of this information to its aggregate form reflecting all visitors to the Sites. We may share this aggregated information with other third parties as permitted by law.

HOW WE MAY USE AND DISCLOSE OTHER INFORMATION

Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information. In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information if it is combined.

Third Party Services

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Sites link. The inclusion of a link on the Sites does not imply endorsement of the linked site or service by us or by our affiliates. Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as any app, social media platform, or wireless service provider, including any Personal Information you disclose to other organizations through or in connection with the Sites.

Security

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us via email at guestfeedback@rwnewyork.com.

Choices and Access

You have choices regarding our use of your Personal Information for marketing purposes. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may optout of receiving these marketing-related emails by following the unsubscribe instructions in any such message or by contacting us by email at guestfeedback@rwnewyork.com. We will try to comply with your request as soon as reasonably practicable. Please note that if you do opt-out of receiving marketingrelated emails from us, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages.

How You Can Access, Change or Suppress your Personal Information

You may request to review, correct, update, delete, or otherwise modify any of your Personal Information that you have previously provided to us through the Sites, or object to the use or processing of such Personal Information by us. You may exercise these rights by contacting us via email at guestfeedback@rwnewyork.com. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us removed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable. Please note that we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed.

No Access by Children

Neither the Sites nor any of the services we offer are directed to individuals under the age of eighteen, and under the age of 18 are not permitted to use the Sites. If you become aware that we have Personal Information or Other Information collected from an individual under the age of 18, please let us know immediately at guestfeedback@rwnewyork.com.

Cross-Border Transfer

The Sites are controlled and operated by us from the United States and are not intended to be subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your Personal Information and Other Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Sites you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.

Updates to This Privacy Policy

We may change this Privacy Policy. Please review the “Last Updated” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Sites. Your use of the Sites following these changes means that you accept the revised Privacy Policy.

Do Not Track Signals

At this time, we do not respond to browser “do not track” or “DNT” signals.

Special Notification for Individual California Users

California residents who have provided us with their Personal Information during the creation of or during the course of an established legal services relationship that is primarily for personal, family, or household purposes (“Individual California Users”) may request information about our disclosures of certain categories of Personal Information to third parties (i.e., our affiliates) for such third parties’ direct marketing purposes. Such requests may be submitted via email to guestfeedback@rwnewyork.com. We will provide a list of the categories of Personal Information disclosed to third parties, if any, for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the email address specified in this section.

Must be 18 years of age to play the New York Lottery games.

PLEASE PLAY RESPONSIBLY.

GAMBLING PROBLEM? 24-HOUR PROBLEM GAMING HOTLINE: 1-877-8-HOPENY (846-7369) or TEXT: HOPENY (467369)

Example heading here

  • This field is for validation purposes and should be left unchanged.