Resorts World Casino NYC


F.A.Q

Frequently Asked Questions

What are the hours of operation?

The gaming floor is open daily from 10 am – 6 am. Cups & Cones in the Food Court opens at 9:30 am.

What is the age requirement to play slot machines or electronic table games?

Guests under 18 years of age are not allowed at Resorts World Casino NYC. This includes the gaming floor, dining outlets and general property. Consumption of alcoholic beverages is limited to guests 21 and older.

Please bring a valid photo ID in the event you are asked to provide proof of your age.

What forms of ID are accepted?

We accept non-expired:

  • State issued non-driver ID
  • Driver's license
  • IDNYC municipal ID card
  • Passport
  • Military ID
  • Permanent Resident/Green Card

Are there special offers for players?

Genting Rewards is our player's club and membership is free with a valid photo ID.. Guests that sign up and use their card during play will earn points to use for food, events and in our retail store. Additional benefits are available based on qualified play. For more information, click here.

 Where can I get information on your bus and public transit options?

There are several options for easy access to the casino, including our direct-to-casino Red Express buses. Please visit our Getting Here page to determine your best route.

What is the admission and parking cost?

There is no admission charge to enter the casino. Free parking is available on our self-parking surface lots. Garage parking is free for all Genting Rewards members. Valet parking is available for a fee.

Are ATMs available?

Yes, ATMs are located throughout the Casino.

What type of currency is accepted?

Our games accept U.S. dollars and gaming vouchers received through the Promotions department or purchased at the casino cage or received when you cash out of a game.

Are free alcoholic beverages served?

No, but guests may enjoy complimentary non-alcoholic beverages while playing on the gaming floor. Guests 21 and older can purchase alcoholic beverages from our bars or from the waitress servicing the gaming floor. Cash, credit and Genting rewards points can be utilized to pay for beverages.

Are wheelchairs available?

No, but the casino is wheelchair-user friendly with designated parking spaces, ramps and restrooms.

Can I smoke inside the casino?

In compliance with New York State law, smoking is not permitted inside the gaming facility or any indoor area at Resorts World Casino New York City. Designated smoking areas outside are available with access from both gaming floors.

How can I obtain my win/loss statements?

You can request the most current year’s win/loss statement here.

 All statements will be mailed to the address listed on your Genting Rewards account.

Do you have gift cards?

Yes, they can be purchased at our Gift Shop, located on the first floor. The gift card does not expire, has no fees and is accepted at all retail and dining outlets on property.

What hotels are nearby?

We are located near JFK International Airport with several hotels nearby. Click here for more information.

 How many games are at Resorts World Casino New York City?

We have over 5,500 slot and table game machines on two spacious floors.

What kind of electronic table games do you have?

Our games include Blackjack, Three-Card Poker, Craps, Roulette, Bacarrat and Sic Bo.

What is the best way to receive information about Resorts World Casino New York City?

We send active Genting Rewards members e-newletters with their offers on a monthly basis. Make sure to provide your email address when signing up for your free membership. Email addresses can be updated at any time by visiting the Genting Rewards counter.

Don’t have a membership? Follow us on Facebook & Twitter for the latest news.

Why don't I receive promotional offers in the mail anymore?

All promotional offers are based on an individual's gaming activity/history. To receive offers, your Genting Rewards card must be used every time you play. For specific questions on your account, please visit the Genting Rewards counter with your valid photo ID.

Where and how do I redeem promotion offers?

Your offers are available via a voucher which can be printed at any red Genting Rewards kiosks in the Casino. You will need your Genting Rewards card and your PIN# to redeem. Note: Only your primary card can be used to redeem/print your voucher (NOT the card with an asterisk *).

Cards with the asterisk (*) can only be utilized to earn points/track play.

How do I redeem my gaming vouchers after I cash out from a slot or table game machine?

All vouchers may be redeemed at a ticket redemption kiosk or at the casino cashier within 45 days of the date the voucher is printed. After 45 days, the voucher must be redeemed at either the Lottery Claim Center next to the Food Court or at a New York Lottery Office:

The Lottery Claim Center is open daily from 10 am – 10 pm.  The New York City Lottery Office is located at 15 Beaver St. New York, NY 10004 and hours are Monday - Friday from 9 am - 4:30 pm.

Still need assistance? Our call center is happy to answer additional questions at 888-888-8801.