Frequently Asked Questions

(General)

What is the age requirement to play slot machines or electronic table games?

Guests must be at least 18 years old to play video gaming machines. Please be sure to bring a valid photo ID in the event you are asked to provide proof of your age. No children under the age of 18 are allowed to enter the facility. Consumption of alcoholic beverages on the premises is 21 and older.

What are the hours of operation?

Our gaming floor is open daily from 10am until 6am.

What forms of ID are accepted?

We accept any of the following forms of identification:

  • State Issued non-driver ID
  • Driver's License
  • IDNYC Municipal ID Cards
  • Passports
  • Military ID
  • Permanent Resident/Green Cards

What do you offer for players to receive rewards based on play?

Genting Rewards is our player's club. Guests utilizing their card during play earn points to use on food, events and in our retail store. Additional benefits including direct mail offers and free parking are based on qualified play. More information on membership can be found on our website or visit Genting Rewards on the Times Square (1st floor) of the casino. Membership is free with valid photo ID.

Where can I get information on your bus and public transit options?

There are several options for easy access to the casino. Please visit our Getting Here page to determine your best route.

What are the admission and parking costs?

There is no admission charge to enter the casino. Free parking is available on our self-parking surface lots. Garage parking is available for $5 and Valet parking is also available for a service fee. Genting Rewards Members may qualify to receive discounted or free garage and valet parking.

Are ATMs available?

Yes, ATMs are located throughout Resorts World Casino - at entrances, Promotion Booths and near the escalators.

What type of currency is accepted?

Our slot machines accept U.S. dollars and vouchers received through Resorts World Promotions, purchased at the cage or received when you cash out of a machine at the property.

Does Resorts World Casino New York City serve free alcoholic beverages?

No, but guests may enjoy complimentary non-alcoholic beverages while playing on the gaming floor. Guests 21 and older can purchase alcoholic beverages from one of our bars or from the waitress servicing the gaming floor. Cash, credit and Genting rewards points can be utilized to pay for beverages.

Does Resorts World Casino New York City have wheelchairs? 

No, but the casino is handicap accessible with parking spaces, ramps and restrooms.

May I smoke inside the casino?

No, in compliance with New York State law, smoking is not permitted inside the gaming facility or any indoor area at Resorts World Casino New York City. Designated smoking areas outside are available with access from both gaming floors.

How can I obtain my win/loss statements?

You can request you win/loss statement by clicking the following link. All statements will be mailed within 15 business days to the address listed with your Genting Rewards Account.

Do you have gift cards?

You can purchase gift cards by visiting our gift shop located in the first floor. The gift card has no expiration or fees and is accepted at all retail outlets on property including Bar 360, the food court and RW Prime Steakhouse.

What hotels are nearby?

We are located right near JFK International Airport, here is a link to hotels in the area.

(Gaming)

How many slot machines are at Resorts World Casino New York City?

Resorts World Casino New York City has over 5,003 slot machines.

Does Resorts World Casino have electronic table games?

Yes, we have Electronic Craps, Roulette, Bacarrat and Sic Bo.

What is the best way to receive information about Resorts World Casino New York City?

The best way to obtain information about Resorts World Casino New York City is to visit our website, rwnewyork.com. You may also sign up for email updates and follow us on Facebook, Twitter, YouTube, Instagram and Pinterest.

Why don't I receive Promotional offers in the mail anymore?

All of our Promotional offers are based on an individual's gaming activity/history. If you have questions about your Rewards Card account and our current promotional programs, please visit our Genting Rewards desk and a representative will assist you.

Where and how do I redeem promotion offers?

Unless indicated otherwise offers are available by utilizing one of the Genting Rewards kiosks located throughout the casino and in the corridor on the first level. You will need your Genting Rewards card and know your PIN# to redeem. You want to make sure that you have the Genting Rewards card that does not have an asterisk (*), this would be your primary card and the only card that can be utilized for redemption. Cards with the asterisk (*) can only be utilized to track play in your machine.

How do I redeem my gaming vouchers cashed out from a slot machine or table game machines?

All vouchers may be redeemed at Redemption windows within 45 days of the date the voucher is printed. After 45 days, the voucher must be redeemed at either the Lottery Claim Center on the 1st floor or at a New York Lottery Office:

Our Lottery Claim Center hours are:

Monday - Friday: 8am - 10pm

Saturday: 9am - 10pm

Sunday: 12pm - 10pm

New York Cuty Lottery Office:

15 Beaver St. New York, NY 10004

212.383.1317 Monday - Friday • 9am - 4:30pm